Travel insurance information for Fiji’s Cyclone Sarai The Fiji Meteorological Service issued a Tropical Cyclone Alert for Fiji on Thursday December 26th. They have advised that the Tropical Cyclone named Sarai may bring severe weather, including strong winds, flooding and storm surges.

All claims relating to Fiji’s Cyclone Sarai will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level. As always please consider your safety first and follow the advice from local authorities. Flights may be disrupted, delayed or cancelled due to the cyclone and related weather events, please contact your airline/travel provider for details on your flight/travel arrangements. In addition, please keep up to date with the situation though local authorities, the advice issued by DFAT via its website, local news, media and other sources who may also help you stay current with the changing situation.

If your policy was purchased before 11am (AEST) on 27 December 2019 – If you have commenced your trip and - your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged. - If you are affected and require medical assistance, please contact our Emergency Assistance team on: + 61 2 8055 1683 - For general enquiries + 61 2 9225 7599 If you have not commenced your trip and - your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost). You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel. If you purchased your policy after 11am (AEST) on 27 December 2019 – Our policy does not provide cover for any event you were aware of before your policy cover commenced. If you purchased your policy after 11am (AEST) 27 December 2019 we would expect this was done with knowledge of the current weather event and therefore there would be no coverage for any claim which was a result of this event.

We will continue to monitor the situation and advise accordingly.